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CMA Training: Developing your business communication skills

Essential new course for CMA members for those in client facing roles, that will teach you how to manage communication skills for clients and colleagues. 

Developing your business communication skills
23 Sept 2013 (1 day)
£395 + VAT per person  Maximum of 8 attendees

In the world of content marketing, precise communicating is critical to the quality of our internal and client relationships and is inevitably linked to our profitability and the quality of work we produce. ‘Getting it right first time' saves time, money and sanity, so this course delivers practical tried and tested tips on the critical aspects of communication we all use every day in our complex business environment.

  • building rapport with business colleagues - tips on how to build a connection with a wide variety of people which will ease business communication
  • questioning skills - how to use questions to demonstrate your knowledge and extract critical information from others
  • how to structure and manage meetings - do's and don'ts for keeping control of meetings and ensuring that they are constructive and concise
  • closing skills - a look at the wide range of techniques we can use to gain a commitment or decision when the other party may be delaying or unsure
  • top tips for presenting new concepts - how to convey your ideas so that they are relevant, compelling and prompt feedback
  • top tips for effective negotiation - critical skills and how to think creatively and use language to achieve what you want, whilst keeping the other party happy at the same time
  • dealing with client problems and when things go wrong - introduction to the principles of excellent customer service
  • using email effectively - what is Email the right communicaitons channel and when will it complicate a situation? How to structure an effective email and some key do's and don't's

Suitable for: Those moving into a client-facing role for the first time, or those who would like a refresher in how to control and manage communication with clients and colleagues.

Where
CMA, Queens House, 55-56 Lincolns Inn fields, London, WC2A 3LJ
(Nearest tube is Holborn) Map >

When
Monday 23 September - 09:30 to 17:00

Cost
£395 + VAT per person  Maximum of 8 attendees

Book
To book your place please fill in the attached form

More courses from the CMA here >

To book your place, download our training booklet and fill in the form at the back.

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Find out about other courses run by the CMA
CMA monthly digital breakfast events

Posted in Other Events
28thAug 2013


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